We are looking for a Service Designer with UX skills to join the Consumer Solutions design team for our client.

Service Designer/ UX Designer

Tasks
  • Facilitate workshops with relevant stakeholders to map the customer journey and critical touchpoints
  • Conduct relevant user studies and best practice research to support decision making.
  • Develop test and iterate on the desired customer journey.
  • Contribute to developing the service design domain within the Concepts & UX.
  • Support initiatives across Consumer Solutions customer journey to ensure a professional and coherent experience in line with brand guidelines.
  • Plan, execute and analyze qualitative and quantitative user/ customer research
  • Provide strategic leadership for the service design area.
  • Oversee and manage end-to-end service design projects.
  • Collaborate with executives and other leaders to align service design strategies with business objectives.
  • Establish and enforce service design standards, processes, and best practices.
  • Mentor and develop the skills of the service design team members
  • Drive innovation and creative excellence within the service design function.
  • Ensure the integration of service design with overall business strategies.
Skills
  • Strong understanding of service design principles and methodologies.
  • Excellent communication, collaboration and stakeholder management skills.
  • Proficiency in using tools for service design, such as journey mapping software.
  • Ability to empathize with users and stakeholders.
  • Problem-solving mindset and creativity.
  • Extensive experience in service design with a proven track record of leadership.
  • Strategic thinking and the ability to align service design with broader business goals.
  • Exceptional project management and organizational skills.
  • In-depth knowledge of service design methodologies and best practices.
  • Bachelor’s or Master’s degree in Service Design, Interaction Design, or a related field.
  • You have 3-5 years of experience within service design, business design, management/strategy consulting, marketing or other relevant customer experience domains
Start 15.04.2024
End 31.12.2024
Location Flexible (remote or onsite in offices in Sweden, Norway or Finland).

Those who dare to fail miserably can achieve greatly.

Jigme de Silva looks forward to hearing from you by e-mail or on +41 43 497 74 35.